Returns & Exchanges
At NuCalm, we stand behind the quality of our products and offer a 30-day satisfaction guarantee to ensure you are completely happy with your purchase. If you are not satisfied, we provide a streamlined return process for all eligible retail items.
Initiate Your Return
Log into your account or visit our online returns portal with your order number and email address to start your request.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization form to include in the package.
Package Your Items
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Receive Your Refund
After our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing